Manages subordinate staff in the day-to-day performance of their jobs. Typically reports to a head of a unit/department. Recruits, trains, and coaches office staff to achieve optimal performance. Tracks and analyzes operational costs and monitors budget. Coordinates resources to troubleshoot, determine the best solutions, and solve problems. Oversees the selection of vendors and the purchase of office equipment and supplies. Typically manages record-keeping, document preparation, mail distribution, reception, bill or invoice processing, maintenance services, technical support, project coordination/scheduling, and other related internal operations. Develops and implements procedures and policies for all administrative activities. Oversees and manages the daily activities of office staff to ensure efficient operations, service delivery and expense control. Thorough knowledge of functional area and department processes. Typically requires 3-5 years experience in the related area as an individual contributor. Has some authority for personnel actions. Makes day-to-day decisions within or for a group/small department. May also be a level above a supervisor within high volume administrative/ production environments. Supervises a group of primarily para-professional level staffs.
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